Thank you for your purchase—we’re so grateful you’ve welcomed The Golden Secrets into your self-care ritual.

We know that choosing skincare—especially scent—is deeply personal. Our products are crafted in their purest form, free from synthetic fragrances and toxins, just as nature intended. Because we use only natural, seasonal ingredients in small batches, you may notice slight variations in color, scent, or texture. This is a sign of authenticity, not inconsistency. Each batch is made fresh, aligning with nature’s rhythm—and yours.

Your unique body chemistry (influenced by diet, hormones, climate, and lifestyle) plays a big role in how a product interacts with your skin and senses. That’s why the same formula can smell or feel different from one person—or one season—to the next.

We always recommend patch testing before full use. After application, give the product a few minutes to adapt and breathe on your skin. If it doesn’t resonate with you right away, set it aside and try again at a different time. Many customers find their connection with a product deepens as their skin and body evolve.

While our products are Think Dirty Verified, natural, organic, and non-toxic, they may not be suitable for everyone. Though 99.9% of our customers experience only positive results, we cannot anticipate unknown sensitivities or allergic reactions. As stated on our site, at checkout, and in your confirmation email, our artisan process means we are unable to accept returns.

To preserve freshness, please store your products in a cool, dry place away from direct sunlight and humidity. You may refrigerate oils and mists to extend shelf life. If products like Heal All Oil, Womb Wisdom, or Illuminating Cleansing Oil solidify in cold temps, simply let them return to room temperature before use.

For best results, we suggest using The Golden Secrets exclusively for a few weeks, allowing your skin to gently transition and fully harness the benefits of our rituals.

If you ever need personalized support, we're here for you. Tap the chat button on our website or email us anytime at shop@thegoldensecrets.com.

You can also explore more insights on our FAQ page.