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Hit the chat button below or send us an email shop@thegoldensecrets.com
General
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We recommend taking our simple and quick Skin Quiz to discover the best products for you to reach your skin goals. Plus there is a special discount inside.
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Our brand stands out because we’re a small, self-funded business that started in a kitchen and grew through hard work and dedication. Unlike many others, we formulate and manufacture our products from scratch in California—no white labeling. We’re proudly made in America, committed to quality and transparency, and certified by Think Dirty and EWG. Plus, we give back by planting a tree for every order and supporting regenerative farming year-round.
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Some notice more plump and vibrant skin after the first use but more common is within the first two weeks you will visibly see a more youthful glow. In our customer survey 50% of our customers said they noticed a positive change immediately and the other 50% said they noticed a positive change within a week! 100% saw a positive change overall.
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Every box has QR code on the bottom to scan for a video ritual tutorial. If the QR link isn’t scanning for you try zooming in on it with your camera. Once it is able to focus it should pop right up.
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Our skin is our largest organ so what we put on it matters. The chemicals found in most non-organic skincare products can be highly toxic and can cause serious health issues from respiratory, migraines, hormone disruption and even cancer. Thankfully, organic ingredients don't contain these toxic chemicals, so you can not only do right by yourself but help protect the environment too.
Shipping & Returns
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We have a no-return policy due to the nature of our products. However, if there’s an issue with your order (such as damage or defects), please reach out to our support team—we’re happy to help!
For full details, check our Return Policy on our website.
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Each product we offer is made in micro-batches, hand-poured, boxed, and packaged with love and intention for ultimate experience and efficacy. Packages typically ship within 1-4 business days of your order confirmation. We are closed on weekends and holidays. You will receive your tracking information in your shipping confirmation email, which will be sent once your order is dispatched.
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You will receive a confirmation email when your order is placed and again when your order has shipped. Inside both emails contain information you may need to further track your order. Please check your spam for shop@thegoldensecrets.com if you do not see it.
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For about 2% of your cart value you can add Green Shipping Protection to your order to protect your package if it is lost, stolen, or damaged plus it offsets 100% of the carbon emissions associated with your order. Offering shipping protection in a sustainable way that protects you and the planet.
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We are so sorry about this. Please send us photos of the damage within 72 hours of receiving your order to shop@thegoldensecrets.com and someone on our team will get back to you within 24 hours to make it right.
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Yes and we offer 20% off to our international customers to help offset any extra shipping costs. Please use code: INTERNATIONAL20
Please let us know if you do not see your country and we will do our best to add it. Email shop@thegoldensecrets.com
In an effort to make international shipping seamless, we may collect duties and import taxes at checkout, depending on the country and order value to help ensure your package is delivered safely to you with minimal unexpected fees. We recommend contacting your local customs office prior to placing your order as international shipping and customs policies vary widely from country to country and you might be charged once your package arrives in your country. We are not responsible for any unexpected fees that may occur once your package has arrived in your country.
Please note, taxes and duties are not included in refunds.
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Once your order has been placed, we are unable to make any changes to your order before we dispatch. This includes changing products, canceling the order, adding a discount code, or changing the shipping method.
Products
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Our products are proudly formulated and manufactured in California, USA.
You can learn more on our Ingredient page HERE
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That’s completely normal! Our oils are made with pure, natural ingredients and contain no artificial stabilizers. Changes in temperature can cause natural separation or thickening, but this doesn’t affect the quality or effectiveness. Simply warm the bottle between your hands or place it in a bowl of warm water to liquIfy.
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Our Womb Wisdom Skin-Toning Body Oil is designed specifically for pregnancy and all of our products are made with non-toxic, non-artificial, natural ingredients. Every person and every pregnancy is different, so we recommend discussing products with your physician. We can share that Jesse used all of her products through both her pregnancies, except for Goddess Shaping Body Oil. Learn more on Skincare During Pregnancy on our blog HERE
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There are no ingredients in our Long Lash Growth Serum or Full Brow Styling Serum that are non-pregnancy safe, but we always recommend you speak with your medical doctor if you are pregnant or breastfeeding and have any concerns.
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You can find this information on our product page:
Copper is naturally antibacterial, so it will remain cleaner than ordinary dry brushes, but we still recommend that to get the most benefits and extend the life of your brush, you take good care of it.
1. You can simply take a dry towel to the bristles or tap the brush with the bristles facing down to remove any excess skin particles.
2. Fill a bowl with boiling water and dip the bristles into the bowl. Be mindful as you do not want to get the wood saturated as the water can weaken the wood. You can add liquid soap or a disinfectant essential oil like tea tree oil to the water if you like. Rinse with fresh water before laying to dry.
3. Lastly, lay the brush bristles down onto a towel until it completely dries. You can also lay it in the sun to speed up this process.*We recommend replacing your brush after one year.
Watch our tutorial HERE
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Try adding less liquid and slowly mix in a drop of hot water at a time until you reach your desired consistency. Start with a small amount and adjust as needed for a mousse-like consistency.
We also recommend scanning the QR code on the bottom of your box for a tutorial.
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Yes, we use only non-toxic, bioavailable ingredients, sourced from the finest wildcrafted and organic materials whenever possible. Our products are free from GMOs, harmful chemicals, and toxic preservatives. We are a Think Dirty Verified Clean Brand, rated Excellent by YUKA, and several of our products are EWG Verified, with the entire line currently in the process of being verified. Learn more about our ingredients HERE
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Our products are designed to last up to one year after opening, though you’ll likely use every last drop long before then. To ensure maximum freshness, keep your products tightly closed when not in use, away from direct sunlight, and stored in a cool, dry place. Unopened products are good for up to two years.
- Royal Codes Bath Soak: Expires two years unopened. Once opened, best used within six months—or up to one year if stored in a dark, dry place without water getting inside the bag.
- Ionic Copper Dry Brush: We recommend replacing your brush once a year to maintain effectiveness and hygiene.
- Long Lash Growth Serum & Full Brow Styling Serum: Each is a 3-month supply. For best results and to prevent bacteria buildup, use within six months of opening.
- Royal Codes Bath Soak: Expires two years unopened. Once opened, best used within six months—or up to one year if stored in a dark, dry place without water getting inside the bag.
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We hope you love the scent, but we understand that fragrance is deeply personal and influenced by your unique body chemistry. Factors like diet, hormones, weather, and lifestyle all play a role in how a scent develops on your skin. This is why the same fragrance can smell different on different people or at different times of the year. After applying the, give it a few minutes to settle and adapt to your skin. If you're not completely happy with the result, set it aside and try again later—seasonal changes and shifts in your body chemistry may lead to a different experience over time. Learn more HERE
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We are committed to full transparency and the highest standards of clean beauty. All of our products are Think Dirty Verified and rated Excellent on Yuka. A select few have also achieved EWG Verification, with the rest currently in process.
Every formula is created from scratch—never white labeled—giving us complete control over what goes into each product. We also Third-Party Heavy Metal Test every formula to ensure the highest level of safety and integrity, and we’re happy to share those results upon request.
If you’d like to dive deeper into our ingredient philosophy and sourcing, you can learn more HERE. We believe you deserve to know exactly what you’re putting on your skin.
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The Sorceress Stone is a sacred stone that contains over 40 trace elements, (over 20 of these have anti-aging effects) and it’s used for gua sha- an ancient, holistic, massage technique that can help re-educate the facial muscles and retrain the way the skin functions. Healing ultrasonic waves from the stone has the ability to deeply penetrate the skin, accelerating healing, activating cells and resulting in complete rejuvenation of the skin & face.
The Gold Pulse Firming Face Wand is a battery-operated tool that helps enrich your skin with sonic vibrations (6000 vibrations per minute) that contour, lift and firm the face to give it a more radiant and youthful appearance. This tool does the work for you.
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Our gua sha ebooks are automatically emailed to you when your order ships. Please check your spam and/or junk for shop@thegoldensecrets.com. You can also scan the QR code on the bottom of the box when you receive your order.
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Although our formulas remain the same, each batch can be slightly different from harvest to harvest, so there may be subtle different attributes. Our small batch process ensures that you will be getting the most recently sourced ingredients to best align with your current disposition.
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Yes! Free of prostaglandins, phthalates, synthetic fragrances, petrochemicals, GMOs, parabens, sulfates, alcohol, soy, or gluten. 100% vegan, Think Dirty Verified and Leaping Bunny Approved. You can learn more about why we created clean options on our blog HERE.
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Clinically shown to promote the look of fuller, thicker, stronger, and longer lashes in as little as 8 weeks—with full results by 16 weeks. Some may notice changes in as little as 2 weeks, while for others it can take 2–3 months, depending on where you are in your natural 150-day lash cycle.
If you begin during the growth phase, results appear faster; if you’re in the resting phase, it may take longer. Either way, Long Lash starts working from the very first application, even before results are visible.
Learn more about how it works on our blog .HERE.
Subscriptions, Bundles, & Referrals
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Signing up for a subscription is easy!
Go to our Subscription page HERE or
1) Go to the product page of the item you want to subscribe to.
2) Select the subscription option instead of a one-time purchase.
3) Choose your delivery frequency
4) Add to cart, get 10% off and checkout as usual.You’ll receive your favorite products automatically at your chosen interval—no need to reorder!
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You can cancel or skip your subscription anytime by logging into your account HERE. Once you're in, go to the subscriptions section in your account settings, select the subscription you want to cancel, and click "Cancel." If you need any help, feel free to reach out to our support team at shop@thegoldensecrets.com—we’re happy to assist!
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You save 10% on every order.
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Yes. Every time your order is shipped, you'll earn rewards points to use towards future purchases.
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Build Your Own Ritual ✨
Choose any three products and automatically save 10%—the perfect way to customize your skincare routine. Want even more flexibility? Subscribe and set your delivery every 1 or 3 months, so your glow never runs out. Start HERE. -
Share the Secrets, Get Rewarded ✨
We thrive on word of mouth and love when you share The Golden Secrets with friends. For every successful referral, you’ll earn $20 and your friend will enjoy $20 off their first order.Because glowing skin is even better when shared. Start sharing HERE.
Skincare Rituals
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Each product has a unique application method, which you can find on the product page under 'Ritual' on our website. This information is also included on the packaging, and a QR code at the bottom of the package allows you to scan and view the full product ritual tutorial. If you have any specific questions, don’t hesitate to reach out—we’re here to help!
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Yes! Our products are designed to work harmoniously with each other but can also be integrated into your existing routine. We always recommend checking ingredient compatibility and listening to your skin’s needs. If you have any questions about pairing products, we’re happy to help!
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For more skincare tutorials, be sure to visit our website, social media channels, and YouTube channel HERE. We regularly share expert tips, product rituals, and valuable guidance through these platforms, along with our newsletter and SMS updates, to help you maximize your skincare routine. Don’t forget to explore our Instagram, TikTok, and YouTube for step-by-step tutorials and plenty of inspiration!
Working Together
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Please send your resume to shop@thegoldensecrets.com. We are always looking for new people as we grow!
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Yes! If you're interested in joining please apply HERE.
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Email kellie@thegoldensecrets.com.
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Send us an email to emma@thegoldensecrets.com