At The Golden Secrets, every product is meticulously formulated and crafted in small batches to ensure freshness, integrity, and effectiveness. Due to the artisanal and personal nature of skincare, all sales are final — with the exceptions noted below.

The 30-Day Glow Guarantee

Every full-size skincare and bodycare product is backed by our 30-Day Glow Guarantee. If you don't see and feel a difference after 30 days of consistent use, email us at shop@thegoldensecrets.com for a full refund of the product price. No need to return the bottle.

Prefer to exchange instead? You can also choose to exchange for any other full-size product. If the new product costs more, you pay only the difference. If it costs less, the difference is credited toward your next order.

Details:

• Applies to full-size skincare and bodycare products only. Discovery Mini Kits, deluxe samples, ritual tools, and merch are not eligible.
• One Glow Guarantee refund per product, per customer.
• Must be requested within 30 days of your order's delivery date.
• Covers product price only (original shipping not included).
• Refund processed within 5 business days.

Learn more about the Glow Guarantee →

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you received an incorrect item, please inspect your order upon delivery and notify us promptly. Retain all original packaging and email us at shop@thegoldensecrets.com within 72 hours of receiving your order. Include your order number and attach relevant photos or videos so we can address it quickly.

Lost, Stolen, or Damaged in Transit

At checkout, we offer Corso Green Shipping Protection, which offsets the carbon emissions of your order AND fully protects it if it is lost, stolen, or damaged in transit. We strongly recommend adding it to your order.

Skin Reactions or Allergies

We openly disclose all product ingredients on every product page so you can review them carefully before purchasing. We also offer deluxe samples and Discovery Mini Kits so you can try products before committing to full size.

While we stand behind the quality and integrity of every ingredient we use, individual sensitivities to plant botanicals — even organic, natural ones — are possible. If you experience a reaction, discontinue use immediately and email us at shop@thegoldensecrets.com. We'll process a refund under our 30-Day Glow Guarantee and would love to learn more so we can guide you toward a product better suited to your skin.

For sensitive skin, we recommend patch-testing any new product on your inner forearm for 24 hours before full-face application.

EU Customers — Your Right of Withdrawal

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, for any reason. To exercise this right, contact us at shop@thegoldensecrets.com within 14 days of delivery with your order number.

Please note that for hygiene and health protection reasons, this right of withdrawal does not apply to sealed skincare and bodycare products that have been opened after delivery. We recommend reviewing our full ingredient lists on each product page and trying our Discovery Mini Kit before committing to full size.

Refunds under the right of withdrawal will be processed within 14 days of us receiving your return request, covering the product price. Original shipping costs are not refundable.

Questions Before Purchasing?

We're here to help you find the right product. Click the chat button at the bottom right corner of our website, or email us at shop@thegoldensecrets.com.

For more detailed information, please refer to our  FAQ , Shipping, and Golden Rule page for more info*